If in your opinion any fee or renewal fee was charged in error, you may submit a claim to MassLandlords by emailing a description of the fee, the date it was charged, and any and all relevant information with regards to the fee and your suspected error to hello@masslandlords.net. MassLandlords, in its sole discretion, may issue a refund to the credit card you have on record with MassLandlords. Except in extenuating circumstances, we will not issue refunds after 30 days from date of charge.

All memberships start on autorenew. You can cancel autorenew at any time. You are responsible for deactivating autorenew if you do not want it. You can do this on the Account page.

We are not refunded for our transaction costs even if we refund you. Any request to refund a preventable autorenew transaction will result in a 9% hold-back for payment processing. If you do not wish to lose 9%, stop autorenew before you are charged.

This article is intended to be a summary of the terms and conditions: https://masslandlords.net/terms-use/. If this is out of date, please let us know; the terms will always prevail.